Clockwork PA Ltd takes your privacy very seriously and is committed to protecting your personal information. This privacy policy sets out the way in which any personal information you provide to us is used and kept secure by Clockwork PA Ltd. It applies whenever we collect your personal data (including when you use our website or other digital platforms), so please read it carefully.
About this privacy policy
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This privacy policy explains what information we may collect about you, how we may use it, and the steps we take to ensure that it is kept secure. We also explain your rights in respect of your personal data.
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Please note that our website and other digital platforms may contain links to third party websites / digital platforms which are provided for your convenience. We are only responsible for the privacy practices and security of our own digital platforms. We recommend that you check the privacy and security policies and procedures of each and every other website / digital platform that you visit.
How to contact us about your personal data or this privacy policy
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If you have any questions about this privacy policy or about your personal data, please email us at meg@clockworkpa.co.uk or write to us at the following address:
Data Protection Officer
Clockwork PA Ltd
5 Demmings Road, Cheadle, SK8 2LF
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Information we collect and what we use it for
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All personal information that we collect about you will be recorded, used, and protected by us in accordance with applicable data protection legislation and this privacy policy. We may supplement the information that you provide with other information that we obtain from our dealings with you or which we receive from other organisations, for example, our partners.
In broad terms, we use your data for the following purposes:
· to administer and provide products and services you request or have expressed an interest in
· to enable us to administer any competitions or other offers/promotions which you enter into
· to communicate with you in the event that any products or services you have requested are unavailable
· for fraud screening and prevention purposes
· for record keeping purposes
· to carry out market research so that we can improve the products and services we offer
· to track your activity on our digital platforms
· to create an individual profile for you so that we can understand and respect your preferences
· to personalise and improve your experience on our digital platforms
· to personalise and/ tailor any communications that we may send you
· for profiling purposes to enable us to personalise and/or tailor any marketing communications that you may consent to receive from us
When we provide you with products or services we may collect and store any personal information that you provide to us. We may, for example, keep a record of your name, address, delivery address, email address, telephone number and payment card details.
When you sign up with us for an online account, register to receive marketing communications from us (and/or our partners), enter one of our competitions, fill in one of our forms (whether online or offline) or otherwise expressly provide us with your personal information, we may collect and store any personal information that you provide to us and may use it to personalise and improve your experience on our digital platforms, provide products and services you request from us, and carry out profiling and market research.
When you interact with our digital platforms, we may also automatically collect the following information about your visit. This is primarily to help us better understand how our fans use our digital platforms to enable us create better content and more relevant communications:​
· how you have reached our digital platform and the internet protocol (IP) address you have used
· your browser type, versions and plug-ins, and your operating system
· your journey through our digital platform, including which links you click on and any searches you made, how long you stayed on a page, and other page interaction information
· which videos you have watched and for how long
· what content you like or share
· which adverts you saw and responded to
· which pop up or push messages you might have seen and responded to
· your subscription status
· information collected in any forms you complete
We may also infer your country of location from the IP address you have used to access our digital platforms and we may analyse which marketing activity led to your taking specific action on our digital platforms.
Cookies and Other Technologies
In common with many other website operators, we use standard technology called ‘cookies’ on our website. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive and they are used to record how you navigate this website on each visit. You can set your browser to notify you before you receive a cookie, giving you the chance to decide whether to accept it. You can also set your browser to turn off cookies, however this may mean some websites do not work properly.
We sometimes collect non-identifiable information from visits to our website to help us provide better customer service. For example, we keep track of domains from which people visit and we also measure visitor activity on our websites, but we do so in ways that keep the information non-identifiable. This information is sometimes known as “clickstream data”. We use this data to analyse trends and statistics and to help us provide better customer service.
Also, when we collect personal data from you in a transaction, we may extract some information about that transaction in a non-identifiable format and combine it with other non-identifiable information such as clickstream data. This information is used and analysed only at an aggregate level to help us understand trends and patterns. This information is not reviewed at an individual level.
We may also participate in Facebook’s ‘Custom Audience’ service from time to time. This service enables us to display to you personalized advertisements when you visit Facebook’s social media platforms. It works by converting your email address to a unique number that Facebook uses to match to unique numbers that Facebook generates from email addresses of its users. Where we use Facebook Custom Audiences, we will only include you if you have consented to receive marketing from us. If you have given us your consent, you can change your mind at any time by unsubscribing.
Disclosure of your information
In order to provide our products and services to you or to otherwise fulfil contractual arrangements that we have with you, we may need to appoint other organisations to carry out some of the data processing activities on our behalf. These may include, for example, payment processing organisations, delivery organisations, fraud prevention and screening and credit risk management companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes of selecting and serving relevant adverts to you via those networks/platforms, and to search engine and analytics providers.
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b) if it is necessary to do so to enforce our terms of use or other contractual rights, (c) to lawfully assist the police or security services with the prevention and detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or security of any persons, and/or (e) otherwise as permitted under applicable law.
We may share your data with our carefully selected partners (as may change from time to time) but we will only do this if you have consented to receive marketing relating to our partners or if one of the conditions in the paragraph above applies.
Some of the organisations to which we may disclose your personal information may be situated outside of the United Kingdom and European Union in countries which may not have laws that protect privacy rights as extensively as in the United Kingdom. If we do transfer your personal information to other territories, we will take proper steps to ensure that your information is protected in accordance with this privacy policy.
In all instances where we disclose your information to third parties, we will ensure that your information is appropriately protected.
Security of information
We take the security of your personal information seriously. Where a password is required to access certain areas of our digital platforms, you are responsible for keeping your password secure and confidential. Please do not share or disclose your password to any other person.
Monitoring
We may monitor or record telephone calls for security purposes and to improve the quality of services that we provide to you.
More about your information – your rights
You may correct or update your personal information at any time by emailing us at meg@clockworkpa.co.uk or by changing your profile on our website. Please include your name, address and email address when you contact us as this helps us to ensure that we accept amendments only from the correct person. We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance with applicable law. If you wish to submit a request that your data be deleted, please write to us at the above address. You have the right to receive a copy of the personal information that we hold about you. Please write to us at the address above if you wish to exercise this right.
If you have subscribed to receive marketing communications, you can unsubscribe at any time.
Changes to this privacy policy
We aim to meet high standards and so our policies and procedures are constantly under review. From time to time we may change this privacy policy. Accordingly, we recommend that you check this page periodically in order to review the latest version.
Where to make a complaint
If you have a complaint regarding any aspect of your personal data or this privacy policy, please write to us at the above address. If you are still not satisfied with the outcome of your complaint, you may write to the Information Commissioner’s Office at the following address:
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Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
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You can also contact the Information Commissioner’s Office using their online form: https://ico.org.uk/global/contact-us/email/